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TRANSFORMING ENTERPRISES MODULE 1: EXPERIENCE

Customer experience will be the key differentiator in attracting and retaining more customers in a world where products become increasingly homogeneous. The EXPERIENCE track will up the game for service providers to deliver exceptional service to customers by triggering and evoking positive emotions via the development of a Standard Emotional Procedure (SEP). 

UPCOMING COURSE DATES

  • 18, 19, 20 Nov 2024

COURSE DURATION

  • 3-day class

  • 9am to 6pm

FEES AND FUNDING

  • Up to 90% course fee funding is available, click here for more details!

VENUE

  • SMU campus

MODULE OUTLINE

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LEARNING OUTCOMES

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