These four modules utilise and adopt a holistic growth framework where Strategy Development provides the directions to obtain competitive advantage while People Development, Customer Service Enhancement and Sales Growth are key engines that drive the growth of the enterprises, they act in unison to train and groom business professionals for the rise, sustainment and growth of revenue and profits of the enterprise with the ultimate aim of maximising shareholders’ value.
GROWING ENTERPRISES TRACK
TRANSFORMING ENTERPRISES TRACK
Designed to complement the Growing Enterprises Track, these modules further enhance the comprehensiveness of the RESULTS programme, equipping learners with skills to present ideas clearly and negotiate effectively with clients, engage constructively with colleagues, and creatively solve problems and identify opportunities in order to design better customer experiences through a deeper understanding of the business, the market, and the consumers.
CUSTOMER
This module equips participants with the ability to think, react and create progressively in attracting, retaining and growing customers. Through shifting their mindsets, the participants will learn to manage daily challenges and rise above the crowd by creating positive customer experiences.
EXCLUSIVE NICHE TRACK
This exclusive Holistic Value Chain Management in F&B module augments the growing and transforming enterprises tracks with a niche focus on a company in the F&B industry, giving strategic insights into how the holistic growth framework is applied in a real life enterprise which has successfully integrated their departments to deliver significantly better outcomes both internally and externally, to the benefit of clients and employees alike.