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WHO SHOULD ATTEND
WHO SHOULD ATTEND
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Enrolment
STRATEGY DEVELOPMENT
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Strategies win the race
Watch how Philip, Unisys (S) Pte Ltd, is applying the various approaches of Strategy Development for his organisation.
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Enlightening Lesson with Useful Exercises
Listen to Bianca, from The Titular Roman Catholic Archbishop of Singapore, on what she has benefitted from the Strategy module and her commitment in making improvements using the Balanced Scorecard.
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With Courage and Perseverance, we can strategize
Listen to what Tai Xiang will do with the takeaway from the Strategy module and how she will tackle this important task.
CUSTOMER SERVICE ENHANCEMENT
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Spread the Happiness and Be Appreciative
Listen to Andy, sharing on how he is going to start his day great and be appreciative to build lasting relationships with his colleagues.
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Practice makes Perfect, 練習は嘘をつかない
Watch the sharing by Goi-san on his practical experiences gained through the role-play activity in this module, that will train him to be an excellent salesperson in the future.
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Engage Customers with True Understanding
Listen to Kevin on his key takeaway from the Customer module - a different perspective on how he will view Customers and his way to better engage his customers henceforth.
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改善服务质量的7大秘诀
Faith分享她经过这三天的课程后，收获了改善服务质量的七大秘诀，如何处理棘手客户状况的五大步骤和通过案例分析掌握了相关知识。
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Bee’s Self Reflection and Commitment on Service
Watch Bee’s sharing of her realisation after the Customer module and her determination in making customers feel exclusive at her workplace.
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Transforming My Mindset
Routine works may make us a “zombie” unknowingly. Doris is shifting her mindset and deploying the right approaches in dealing with different types of customers.
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Energy Source Propels Us Forward
Watch Gerald share about his energy source that motivates him to do better. What is your energy source that propels you towards your own goal?
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A Great Refresher
Hear the heartfelt reflection of Crystal and what she will be doing to engage customers and achieve better results after attending the Customer module.
PEOPLE DEVELOPMENT
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Transforming from a Reserved Person to a Vocal Future Company Leader
Watch the transformation of Brandon, a naturally reserved person determined to be more vocal in order to lead the company and bring the message of “no poison” lifestyle to the audiences.
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A Better and More Productive Self
Watch the sharing of Pattarawadee Srimanee, as she manages to identify her problems and shift into a new mindset after the People module. She is now able to set her own goals and make plans to achieve them and become a better and productive person.
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Language is never a barrier
Listen to Hock Hong, a nervous and worried learner due to her language ability, become a happy and appreciative learner after one-day of lesson from the People module.
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Problem Solving can be applied anywhere
Listen to how Ken share his health problems and how he overcome them.
SALES GROWTH
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Getting More Than What I Have Already Known
Hear from Irene, an experienced working personnel, sharing with us that this Sales module has in fact given her more than what she has already known.
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Understanding the true value of money
Why do people’s perception of the value of a product differ so much with each other? Faye shares with us how her perspectives on what she thinks that affects the true value of money have changed after attending the Sales module.
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Sales can be like Planting
Yes you heard that right, sales is just like planting. Claire will now share with you her perspectives on why she thinks the sales process is similar to that of growing plants.
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Free yourself from the limits you’ve set
Sales person Yik Hao shares with us his three main takeaways from the Sales module-- not be bounded by limits, refining his sales processes and how to provide quality customer service to his customers.
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Secure sales, even from difficult customers
How does one even deal with the many types of customers? Zhu Hong, a spa therapist shares with us a few tips she'd learnt from the Sales module in securing sales even from a difficult customer!
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What is a person/thing you cherish?
Giny shares with us her most favourite thing in the world, you'll be surprised at what she will share!
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Be yourself and have fun!
Just be yourself and have fun! No judgement, just learning :) Karen shares with us her experience of the breakout group activities during the online Zoom class for Sales.
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First ever roleplay activity
Ricai shares with us her first ever experience in participating in a roleplay. With her group demonstrating exemplary teamwork, and Mr Andy demonstrating an example live, they've managed to perform successfully well.
VIDEOS
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