Videos | RESULTS Programme

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STRATEGY DEVELOPMENT

Strategies win the race

Strategies win the race

Watch how Philip, Unisys (S) Pte Ltd, is applying the various approaches of Strategy Development for his organisation.

Enlightening Lesson with Useful Exercises

Enlightening Lesson with Useful Exercises

Listen to Bianca, from The Titular Roman Catholic Archbishop of Singapore, on what she has benefitted from the Strategy module and her commitment in making improvements using the Balanced Scorecard.

With Courage and Perseverance, we can strategize

With Courage and Perseverance, we can strategize

Listen to what Tai Xiang will do with the takeaway from the Strategy module and how she will tackle this important task.

CUSTOMER SERVICE ENHANCEMENT

Spread the Happiness and Be Appreciative

Spread the Happiness and Be Appreciative

Listen to Andy, sharing on how he is going to start his day great and be appreciative to build lasting relationships with his colleagues.

Practice makes Perfect, 練習は嘘をつかない

Practice makes Perfect, 練習は嘘をつかない

Watch the sharing by Goi-san on his practical experiences gained through the role-play activity in this module, that will train him to be an excellent salesperson in the future.

Engage Customers with True Understanding

Engage Customers with True Understanding

Listen to Kevin on his key takeaway from the Customer module - a different perspective on how he will view Customers and his way to better engage his customers henceforth.

改善服务质量的7大秘诀

改善服务质量的7大秘诀

Faith分享她经过这三天的课程后，收获了改善服务质量的七大秘诀，如何处理棘手客户状况的五大步骤和通过案例分析掌握了相关知识。

Bee’s Self Reflection and Commitment on Service

Bee’s Self Reflection and Commitment on Service

Watch Bee’s sharing of her realisation after the Customer module and her determination in making customers feel exclusive at her workplace.

Transforming My Mindset

Transforming My Mindset

Routine works may make us a “zombie” unknowingly. Doris is shifting her mindset and deploying the right approaches in dealing with different types of customers.

Energy Source Propels Us Forward

Energy Source Propels Us Forward

Watch Gerald share about his energy source that motivates him to do better. What is your energy source that propels you towards your own goal?

A Great Refresher

A Great Refresher

Hear the heartfelt reflection of Crystal and what she will be doing to engage customers and achieve better results after attending the Customer module.

PEOPLE DEVELOPMENT

Transforming from a Reserved Person to a Vocal Future Company Leader

Transforming from a Reserved Person to a Vocal Future Company Leader

Watch the transformation of Brandon, a naturally reserved person determined to be more vocal in order to lead the company and bring the message of “no poison” lifestyle to the audiences.

A Better and More Productive Self

A Better and More Productive Self

Watch the sharing of Pattarawadee Srimanee, as she manages to identify her problems and shift into a new mindset after the People module. She is now able to set her own goals and make plans to achieve them and become a better and productive person.

Language is never a barrier

Language is never a barrier

Listen to Hock Hong, a nervous and worried learner due to her language ability, become a happy and appreciative learner after one-day of lesson from the People module.

Problem Solving can be applied anywhere

Problem Solving can be applied anywhere

Listen to how Ken share his health problems and how he overcome them.

SALES GROWTH

Getting More Than What I Have Already Known

Getting More Than What I Have Already Known

Hear from Irene, an experienced working personnel, sharing with us that this Sales module has in fact given her more than what she has already known.

Understanding the true value of money

Understanding the true value of money

Why do people’s perception of the value of a product differ so much with each other? Faye shares with us how her perspectives on what she thinks that affects the true value of money have changed after attending the Sales module.

Sales can be like Planting

Sales can be like Planting

Yes you heard that right, sales is just like planting. Claire will now share with you her perspectives on why she thinks the sales process is similar to that of growing plants.

Free yourself from the limits you’ve set

Free yourself from the limits you’ve set

Sales person Yik Hao shares with us his three main takeaways from the Sales module-- not be bounded by limits, refining his sales processes and how to provide quality customer service to his customers.

Secure sales, even from difficult customers

Secure sales, even from difficult customers

How does one even deal with the many types of customers? Zhu Hong, a spa therapist shares with us a few tips she'd learnt from the Sales module in securing sales even from a difficult customer!

What is a person/thing you cherish?

What is a person/thing you cherish?

Giny shares with us her most favourite thing in the world, you'll be surprised at what she will share!

Be yourself and have fun!

Be yourself and have fun!

Just be yourself and have fun! No judgement, just learning :) Karen shares with us her experience of the breakout group activities during the online Zoom class for Sales.

First ever roleplay activity

First ever roleplay activity

Ricai shares with us her first ever experience in participating in a roleplay. With her group demonstrating exemplary teamwork, and Mr Andy demonstrating an example live, they've managed to perform successfully well.

VIDEOS

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