The RESULTS programme is a collaboration between Singapore Management University (SMU) Academy, a champion in Lifelong Learning and Universal Stage, a consultancy-based training firm to offer practical, industry-relevant, and impactful content to drive transformative performance for growing enterprises.

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OUR SUCCESS

OUR LEARNER

Watch Gerald from LKH sharing the RESULTS content is highly relatable, relevant and applicable to his business plan and operations.

Watch how Philip, Unisys (S) Pte Ltd, is applying the various approaches of Strategy Development for his organisation.

Watch the sharing of Pattarawadee Srimanee, as she manages to identify her problems and shift into a new mindset after the People module. She is now able to set her own goals and make plans to achieve them and become a better and productive person.

Watch the sharing by Goi-san on his practical experiences gained through the role-play activity in this module, that will train him to be an excellent salesperson in the future.

Getting More Than What I Have Already Known

Hear from Irene, an experienced working personnel, sharing with us that this Sales module has in fact given her more than what she has already known.

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PROGRAMME MODULES

STRATEGY

Address enterprises' challenges in seizing market opportunities. Additional focus on strengthening management system and processes based on the Singapore Business Excellence Framework.

PEOPLE

Nurture and groom participants to plan and work independently to unify and grow in harmony as a team to forward the enterprise’s objectives.

CUSTOMER

Shift the participants’ mindset to a service orientation so as to manage daily challenges and rise above the crowd by creating a positive experience for customers.

SALES

Equip participants with the capability to confidently offer, close and get more sales in a focused, sustainable and ethical way.

GROWING ENTERPRISES TRACK

EXPERIENCE

Up the game for service providers to deliver exceptional service to customers by triggering and evoking positive emotions via development of a Standard Emotional Procedure (SEP).

NEGOTIATE

Equip participants with critical skills to secure an agreement on decisions and/or outcome(s) that are acceptable to all parties that are involved

MANAGE

Develop skills to deal with grievances and disciplinary matters to achieve workplace harmony while motivating employees to drive performance.

PRESENT

Bridge the final gap for those who are ready with their presentation content with skills to convey intent effectively, on a one-to-one basis or to a larger pool of people.

CREATE

Use creativity principles and methods to provide a much needed edge for enterprises in this uncertain and competitive “new” normal.

TRANSFORMING ENTERPRISES TRACK

CERTIFICATION PATHWAYS

Certificates will be issued by SMU Academy to the participants who have successfully complete their training.

Participants can receive up to four types of certificates: The Certificate of Attendance, The Advanced Certificate in Growing Enterprises, The Advanced Certificate in Growing Enterprises, and The Advanced Diploma in Growing and Transforming Enterprises.

Outstanding participants who have shown high levels of engagement in class would be awarded The Progressive Learner Award as a special recognition.

Advanced Diploma in Growing and Transforming Enterprises

Participants who successfully complete all nine (09) modules will receive the Advanced Diploma in Growing and Transforming Enterprises issued by the Singapore Management University (SMU) Academy.

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Kelvin Ong
Chief Executive Officer
Eurasia Global Food (S) Pte Ltd

The materials taught in this Strategy module are very practical, realistic and close to the real situations any company would face, especially the SMEs.

As the CEO of a company, I find Andy’s great experiences and his way of delivery very helpful in allowing learners at different position levels to understand what strategy is and how each of them can play a role in the strategy development and implementation in their own areas of work.

We are now in the midst of discussing with Andy to enrol our employees for all four modules under this RESULTS programme.

Daniel Poon
General Manager
LKH Projects Distributions Ptd Ltd

The RESULTS Programme is a beneficial course. It has enlightened me as I gained new knowledge even with my many years of work experience. Apart from learning how to gain a competitive edge from other comparable companies, this module also nurtures individuals and helps them to be more productive.

There were different techniques being explored in relation to enhancing customers’ satisfaction so as to increase retention. What is admirable about this module is that it has a holistic framework to follow.

Moreover, the Module Trainer is very concise when explaining the content and also provides real-life examples for greater illustration. He has also advised on different ways we can tweak the practices in order to apply them to our daily lives and enabled me to think critically. As a leader in my workplace, this module allows me to align with my colleagues as well. Since my team members participated in this course together with me, I am able to communicate with them on the same level and analyse various action plans as a team. Overall, I am very satisfied with this programme and would strongly recommend this for anyone who is interested in improving themselves.

Dr Garrie Giam
Director
PT Business Network Ptd Ltd

Believing in lifelong learning, I embrace learning through different pathways that had attained my PhD at the age of 43.

I find Andy’s class enlightening and I am fascinated by the sharing of his vast experiences and unique way of conducting the lessons which makes it practical and applicable to our daily life. He made the learning process on the topics that are humdrum more captivating and interesting.

Andy is an exceptional motivational speaker. I noticed that he is able to motivate the attendees to increase their self-confidence and encouraging them to consistently excel.

Occasionally, I conduct internal training for my colleagues and I fully understand the difficulty for everyone to be engaged during the training. I will incorporate the way of facilitation and treasured knowledge gained through these four modules for my future training sessions and divulge these valuable learning experiences to my colleagues.

Having completed all four modules under the Growing Enterprises, I heartily recommend all business owners to utilise their training budget for this programme as the benefits reaped will be an invaluable asset to the organisation.

TESTIMONIALS

UPCOMING CLASSES

Don't miss out on the upcoming classes!

Enrolment

STRATEGY

PEOPLE

CUSTOMER

SALES

10-12 Jul 24

16-18 Sep 24

21-23 Oct 24

6-8 Nov 24

LANGUAGE

English

NEGOTIATE

PRESENT

CREATE

MANAGE

EXPERIENCE

14-16 Aug 24

22-23 Jul 24

LANGUAGE

English

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English

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LANGUAGE

English

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WHO SHOULD ATTEND

WHO SHOULD ATTEND

JOINTLY BROUGHT TO YOU BY

OUR SUCCESS

OUR LEARNER

PROGRAMME MODULES

STRATEGY

Address enterprises' challenges in seizing market opportunities. Additional focus on strengthening management system and processes based on the Singapore Business Excellence Framework.

PEOPLE

Nurture and groom participants to plan and work independently to unify and grow in harmony as a team to forward the enterprise’s objectives.

CUSTOMER

Shift the participants’ mindset to a service orientation so as to manage daily challenges and rise above the crowd by creating a positive experience for customers.

SALES

Equip participants with the capability to confidently offer, close and get more sales in a focused, sustainable and ethical way.

GROWING ENTERPRISES TRACK

EXPERIENCE

Up the game for service providers to deliver exceptional service to customers by triggering and evoking positive emotions via development of a Standard Emotional Procedure (SEP).

NEGOTIATE

Equip participants with critical skills to secure an agreement on decisions and/or outcome(s) that are acceptable to all parties that are involved

MANAGE

Develop skills to deal with grievances and disciplinary matters to achieve workplace harmony while motivating employees to drive performance.

PRESENT

Bridge the final gap for those who are ready with their presentation content with skills to convey intent effectively, on a one-to-one basis or to a larger pool of people.

CREATE

Use creativity principles and methods to provide a much needed edge for enterprises in this uncertain and competitive “new” normal.

TRANSFORMING ENTERPRISES TRACK

CERTIFICATION PATHWAYS

Advanced Diploma in Growing and Transforming Enterprises

Kelvin Ong Chief Executive Officer Eurasia Global Food (S) Pte Ltd

Daniel Poon General Manager LKH Projects Distributions Ptd Ltd

Dr Garrie Giam Director PT Business Network Ptd Ltd

TESTIMONIALS

UPCOMING CLASSES

STRATEGY

PEOPLE

CUSTOMER

SALES

NEGOTIATE

PRESENT

CREATE

MANAGE

EXPERIENCE

14-16 Aug 24

HOLISTIC VALUE CHAIN MANAGMENT IN F&B

Opening soon

TALK TO US NOW

BLOG

Kelvin Ong
Chief Executive Officer
Eurasia Global Food (S) Pte Ltd

Daniel Poon
General Manager
LKH Projects Distributions Ptd Ltd

Dr Garrie Giam
Director
PT Business Network Ptd Ltd